Dear Bianca Community,

We hope this message finds you well. We are writing to provide an important update regarding the recent delay in the shipment of our laundry perfume samples. We understand how much anticipation there has been around these samples, and we deeply regret any inconvenience this delay may have caused.

What Happened?

During our final quality check, our team discovered an issue with the samples that didn’t meet our high standards. As a company dedicated to delivering only the best to our customers, we couldn’t, in good conscience, send out a product that was anything less than perfect. This decision led us to discard 20,000 samples that many of you had eagerly ordered.

Our Commitment to Quality

This setback has been incredibly challenging for our team. However, it underscores our unwavering commitment to quality. We believe that our customers deserve only the best, and we are working tirelessly to produce a new batch of samples that meet our exacting standards.

New Timeline

We expect the new batch of laundry perfume samples to be ready for shipping within the next 4-5 weeks. We understand that this delay is frustrating, and we sincerely apologize for the inconvenience.

Our Thank You for Your Patience

As a token of our appreciation for your patience and understanding, we are offering a special discount on your next purchase. It’s our way of saying thank you for sticking with us during this time.

We will keep you updated on the status of your order and notify you as soon as the new samples are ready to be shipped.

Contact Us

If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at support@mybianca.com. We are here to help and address any concerns you may have.

Thank you for your patience and continued support. We are committed to making this right and look forward to delivering a product that exceeds your expectations.

The Bianca Team